FAQs for an Unforgettable Escape Room Adventure
Take a look through our FAQ section and learn more about how our escape rooms work. If you have any other questions, feel free to contact us directly and we’ll be happy to help.
Think Escape Games: Frequently Asked Questions
At Think Escape Games, we pride ourselves on providing an exciting experience for all of our guests. We know that there can be a lot of questions when it comes to booking an escape room, so we’ve compiled a list of FAQs to help you out. From pricing and group size to cancellations and FAQ, we’ve got you covered.
What is an escape room?
An escape room, also known as an escape game, is a game in which a team of players cooperatively discover clues, solve puzzles, and accomplish tasks in one or more rooms in order to progress and accomplish a specific goal in a limited amount of time. The goal is often to escape from the site of the game.
How clean and safe are these games?
We take safety measures seriously! All areas and items are sanitized before and after each game, plastic gloves are provided and all reservations are private. You will be working on your escape only with your own group. We also have masks for sale or you can bring your own. In addition, we make sure each group starts at a different time, eliminating unnecessary contact with other groups. Also you are never really locked in! so you can exit any time during the game.
How much does a game cost?
2 Players = $40/player + tax
3-5 Players = $33/player + tax
6+ Players = $30/player + tax
We also offer 15% discount to seniors and military with ID.
Do you take walk-ins?
We work by reservations only. Please reserve online at least an hour before the start time so we can prepare the game for you. No up front payment is required in case everyone plans to pay separately at the event.
If we do not have a reservation we will not have staff at the store so walk-in at your own risk as we may be closed.
What is your cancellation policy?
Please note that we schedule our employees 100% based on bookings and we provide them their schedules a day in advance. If you cancel within 24 hours or don’t show up we still need to pay our employee to be at the store. We also lose the opportunity to book that time slot.
We do not charge for the room up front. However, we do have a general 24 hour cancellation window. If you cancel within 24 hours of the game the full amount of the game will be charged on the card on file. This also applies in the case of a no show.
What if I need to reschedule the game?
Please note that we schedule our employees 100% based on bookings and we provide them their schedules a day in advance. If you reschedule within 24 hours we still need to pay our employee to be at the store.
You are free to reschedule with no fee associated outside of 24 hours before the game. If you need to reschedule within 24 hours of the game, it needs to be done at least 4 hours before the game and we will charge the card on file for the game up front.
There is NO rescheduling for a game within 4 hours of it starting and the full game will be charged to the card on file.
How long are the games?
Games usually last about an hour depending on the team’s performance. If you are planning other events around the game, two hours would be ideal to set aside for the entire event.
What is the age requirement?
Our games are suitable for all ages, although, we recommend 14+ due to the complexity and depth of the challenges you will encounter. We do suggest that groups with children under the age of 14 be accompanied by at least one adult. If you have a youth group, please contact us in advance so we can make arrangements. firstname.lastname@example.org
If you have children under the age of 5 they must be in a stroller or carried the ENTIRE time inside of the game. The location is not child proofed and we are not responsible for any injuries.
Are the rooms scary?
Three of our rooms are not scary. If anything, they are goofy and very entertaining. 🙂
Not scary. Just scary fun.
The Dollhouse is scary though, so be careful when booking it
How many people can play simultaneously?
Each game can hold up to 8 players. We can run 4 games at the same time, so a group of 32 can play simultaneously. Teams can then compete for the best time.
How can we book a large group?
Contact us with your desired date and time and the number of players in your group. For large private parties we can have up to 32 participants playing at the same time. We will arrange the schedule for your event accordingly.
Do you offer catering?
We work with multiple local restaurants in the area that offer catering and most of them are familiar with our setup and would be more than happy to help you organize all of your catering needs. You can either contact the restaurants directly or contact us for suggestions.
Do you sell alcohol?
Yes we have a beer, wine and sake bar and you can take your drinks in the game with you. Make sure not to spill it…
Can we have a private game even if we have less than 8 players?
All games are booked privately, meaning you will only be playing with your own group.
What if I am claustrophobic?
Not an issue. The games are large and the doors are never really locked so you can exit at any time during the game.
Can we reserve a game outside of Think's regular business hours?
Yes, we can set up games outside of normal hours. Please contact us with the desired date, time, and number of players in your group so we can make arrangements.
Is there a place to hang out and socialize before and after games?
Yes, we have a bar/lounge area where participants can hang out, play games, have a drink at the bar, etc…
Can we reserve the entire facility for our event?
Sure! Please contact us with the date, time, number of players in your group, and the length of your desired event and we will get back to you with a price quote.
What if I am not sure how many people will atend with me?
No problem! Simply reserve your desired game online for your group and we can adjust that number upon arrival. The minimum fee you will be charged is for 2 players in 3 of our games or for 3 players if you are wanting to book The Study.