Frequently asked questions
What is an escape room?
An escape room, also known as an escape game, is a game in which a team of players cooperatively discover clues, solve puzzles, and accomplish tasks in one or more rooms in order to progress and accomplish a specific goal in a limited amount of time. The goal is often to escape from the site of the game.
How clean and safe are these games?
We take safety measures seriously! All areas and items are sanitized before and after each game, plastic gloves are provided and all reservations are private. You will be working on your escape only with your own group. We also have masks for sale or you can bring your own. In addition, we make sure each group starts at a different time, eliminating unnecessary contact with other groups. Also you are never really locked in! so you can exit any time during the game.
How much does a game cost?
2 Players = $35/player + tax
Do you take walk-ins?
We work by reservations only. Please reserve online at least an hour before the start time so we can prepare the game for you. No up front payment is required in case everyone plans to pay separately at the event.
How long are the games?
Games usually last about an hour depending on the team’s performance. If you are planning other events around the game, two hours would be ideal to set aside for the entire event.
What is the age requirement?
Our games are suitable for all ages, although, we recommend 14+ due to the complexity and depth of the challenges you will encounter. We do suggest that groups with children under the age of 14 be accompanied by at least one adult. If you have a youth group, please contact us in advance so we can make arrangements. email@example.com
Are the rooms scary?
The rooms are not scary. If anything, they are goofy and very entertaining. 🙂
Not scary. Just scary fun.
How many people can play simultaneously?
Each game can hold up to 8 players. We can run 4 games at the same time, so a group of 32 can play simultaneously. Teams can then compete for the best time.
How can we book a large group?
Do you offer catering?
We work with multiple local restaurants in the area that offer catering and most of them are familiar with our setup and would be more than happy to help you organize all of your catering needs. You can either contact the restaurants directly or contact us for suggestions.
Do you sell alcohol?
Yes we have a beer, wine and sake bar and you can take your drinks in the game with you. Make sure not to spill it...
Can we have a private game even if we have less than 8 players?
All games are booked privately, meaning you will only be playing with your own group.
What if I am claustrophobic?
Not an issue. The games are large and the doors are never really locked so you can exit at any time during the game.
Can we reserve a game outside of Think's regular business hours?
Is there a place to hang out and socialize before and after games?
Yes, we have a bar/lounge area where participants can hang out, play games, have a drink at the bar, etc... You can check it out as we have an interactive walkthrough on the "Contact Us" page.
Can we reserve the entire facility for our event?
What if I am not sure how many people will atend with me?
No problem! Simply reserve your desired game online for your group and we can adjust that number upon arrival. The minimum fee you will be charged is for 2 players at least.
What is your cancellation policy?
Please note that we schedule our employees 100% based on bookings and we provide them their schedules a day in advance. If you cancel within 24 hours or don't show up we still need to pay our employee to be at the store. We also lose the opportunity to book that time slot.
What if I need to reschedule the game?
Please note that we schedule our employees 100% based on bookings and we provide them their schedules a day in advance. If you reschedule within 24 hours we still need to pay our employee to be at the store.